Please arrive at least 15 minutes before the time shown on your ticket to allow time for check-in. If you arrive late, we will do our very best to accomodate you but some sessions may be sold out

Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.

We do not allow outside food or drinks, professional camera equipment, or selfie sticks within the show.

This event will include strobe lights.

This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.

This venue has ample restrooms; however, there are no restrooms available after entry to the experience. Please use the restrooms ahead of your entry to the experience.

We encourage our guests to take photos and videos of the show to be shared on social media. When taking photos, please make sure not to disturb other guests. Flash photography is prohibited. Professional equipment and tripods are not permitted.

We would recommend asking the staff at the venue if you have misplaced any of your belongings. You can also inquire at any customer service or security desk at Mohegan Sun.

The easiest way to purchase tickets is via the Fever app, available on Google Play and the Apple Store. Alternatively, you can purchase on the Fever website or in person at the box office based on availability.

There is a box office on site at the experience. Please note that time slots might sell out, so we recommend that you book your tickets in advance.

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking “Transfer Tickets” on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

You can find your ticket in the “Tickets” section of the Fever app (downloadable from Google Play and the Apple Store). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.

You can view your ticket in the Fever app, within the Tickets section. If you don’t have the app installed, you can download it from Google Play and the Apple Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase (What is the ticket ID?). You can also check if this option is available by consulting your ticket in the “Tickets” section of the Fever App where, if enabled, the “Change date and/or time” button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket.
No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.

More information coming soon.